{"id":6062,"date":"2019-11-18T14:22:30","date_gmt":"2019-11-18T12:22:30","guid":{"rendered":"https:\/\/www.sysfinpro.co.za\/?page_id=3590"},"modified":"2025-08-25T11:14:31","modified_gmt":"2025-08-25T09:14:31","slug":"log-support-case","status":"publish","type":"page","link":"https:\/\/www.sysfinpro.com\/index.php\/log-support-case\/","title":{"rendered":"Submit a Support Case"},"content":{"rendered":"\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wpforms-container wpforms-block wpforms-block-1181b0c8-5c31-47fd-8d2a-89e5977377ce\" id=\"wpforms-8990\"><form id=\"wpforms-form-8990\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"8990\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/index.php\/wp-json\/wp\/v2\/pages\/6062\" data-token=\"1bb42512862a764dfc149749241ded88\" data-token-time=\"1776410327\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-8990-field_33-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"33\"><label class=\"wpforms-field-label\" for=\"wpforms-8990-field_33\">Sage Customer Number <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"number\" id=\"wpforms-8990-field_33\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][33]\" step=\"any\" required><\/div><div id=\"wpforms-8990-field_24-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"24\"><label class=\"wpforms-field-label\" for=\"wpforms-8990-field_24\">Email Address <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-8990-field_24\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][24]\" spellcheck=\"false\" required><\/div><div id=\"wpforms-8990-field_3-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-8990-field_3\">Product to support:  <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-8990-field_3\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][3]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>Choose your product<\/option><option value=\"Sage X3\" >Sage X3<\/option><option value=\"Sage 200 Evolution\" >Sage 200 Evolution<\/option><option value=\"Sage Intacct\" >Sage Intacct<\/option><option value=\"Sage Pastel Partner\" >Sage Pastel Partner<\/option><option value=\"Sage 300 People\" >Sage 300 People<\/option><option value=\"Sage Business Cloud Payroll Professional\" >Sage Business Cloud Payroll Professional<\/option><option value=\"Sage VIP\" >Sage VIP<\/option><\/select><\/div><div id=\"wpforms-8990-field_7-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-8990-field_7\">What type of case do you want to log: <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-8990-field_7\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][7]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>Choose an item.<\/option><option value=\"Error\" >Error<\/option><option value=\"New Request\" >New Request<\/option><option value=\"Support\" >Support<\/option><option value=\"Report Writing\" >Report Writing<\/option><option value=\"Training\" >Training<\/option><option value=\"Development\" >Development<\/option><option value=\"Upgrade\" >Upgrade<\/option><\/select><\/div><div id=\"wpforms-8990-field_8-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"8\"><label class=\"wpforms-field-label\" for=\"wpforms-8990-field_8\">Specify your Priority for this case: <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-8990-field_8\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][8]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>Choose an item.<\/option><option value=\"Low\" >Low<\/option><option value=\"Medium\" >Medium<\/option><option value=\"High\" >High<\/option><option value=\"Critical\" >Critical<\/option><\/select><\/div><div id=\"wpforms-8990-field_14-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"14\"><label class=\"wpforms-field-label\">Are you logging this case on behalf of another user: <\/label><ul id=\"wpforms-8990-field_14\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-8990-field_14_1\" name=\"wpforms[fields][14]\" value=\"Yes\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-8990-field_14_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-8990-field_14_2\" name=\"wpforms[fields][14]\" value=\"No\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-8990-field_14_2\">No<\/label><\/li><\/ul><\/div><div id=\"wpforms-8990-field_11-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"11\"><label class=\"wpforms-field-label\" for=\"wpforms-8990-field_11\">If you are experiencing an error, does other users experience the same error as you do:<\/label><select id=\"wpforms-8990-field_11\" class=\"wpforms-field-medium\" name=\"wpforms[fields][11]\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>Choose an item.<\/option><option value=\"Yes\" >Yes<\/option><option value=\"No\" >No<\/option><\/select><\/div><div id=\"wpforms-8990-field_15-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"15\"><label class=\"wpforms-field-label\">Have you attempted and can you replicate the same issue\/error in your test environment? (copy)<\/label><ul id=\"wpforms-8990-field_15\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-8990-field_15_1\" name=\"wpforms[fields][15]\" value=\"Yes\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-8990-field_15_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-8990-field_15_2\" name=\"wpforms[fields][15]\" value=\"No\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-8990-field_15_2\">No<\/label><\/li><\/ul><\/div><div id=\"wpforms-8990-field_16-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"16\"><label class=\"wpforms-field-label\" for=\"wpforms-8990-field_16\">Please explain your request in as much detail as possible: <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-8990-field_16\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][16]\" required><\/textarea><\/div><div id=\"wpforms-8990-field_17-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"17\"><label class=\"wpforms-field-label\" for=\"wpforms-8990-field_17\">Explain the attempts or possible solutions you have attempted in resolving the error\/problem:<\/label><textarea id=\"wpforms-8990-field_17\" class=\"wpforms-field-medium\" name=\"wpforms[fields][17]\" ><\/textarea><\/div><div id=\"wpforms-8990-field_18-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"18\"><label class=\"wpforms-field-label\">Do you require an estimate before the work commence? <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-8990-field_18\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-8990-field_18_1\" name=\"wpforms[fields][18]\" value=\"Yes\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-8990-field_18_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-8990-field_18_2\" name=\"wpforms[fields][18]\" value=\"No\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-8990-field_18_2\">No<\/label><\/li><\/ul><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"8990\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/www.sysfinpro.com\/index.php\/wp-json\/wp\/v2\/pages\/6062\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-8990\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Submit\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.sysfinpro.com\/wp-content\/plugins\/wpforms-lite\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"qubely_global_settings":"","qubely_interactions":"","footnotes":""},"class_list":["post-6062","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","qubely_landscape":"","qubely_portrait":"","qubely_thumbnail":""},"post_excerpt_stackable_v2":"<p>Please enable JavaScript in your browser to complete this form.Sage Customer Number *Email Address *Product to support: *Choose your productSage X3Sage 200 EvolutionSage IntacctSage Pastel PartnerSage 300 PeopleSage Business Cloud Payroll ProfessionalSage VIPWhat type of case do you want to log: *Choose an item.ErrorNew RequestSupportReport WritingTrainingDevelopmentUpgradeSpecify your Priority for this case: *Choose an item.LowMediumHighCriticalAre you logging this case on behalf of another user: YesNoIf you are experiencing an error, does other users experience the same error as you do:Choose an item.YesNoHave you attempted and can you replicate the same issue\/error in your test environment? (copy)YesNoPlease explain your request in as&hellip;<\/p>\n","category_list_v2":"","author_info_v2":{"name":"Administrator","url":"https:\/\/www.sysfinpro.com\/index.php\/author\/administrator\/"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Submit a Support Case - SysFinPro (Pty) Ltd.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sysfinpro.com\/index.php\/log-support-case\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Submit a Support Case - SysFinPro (Pty) Ltd.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sysfinpro.com\/index.php\/log-support-case\/\" \/>\n<meta property=\"og:site_name\" content=\"SysFinPro (Pty) Ltd.\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-25T09:14:31+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.sysfinpro.com\/index.php\/log-support-case\/\",\"url\":\"https:\/\/www.sysfinpro.com\/index.php\/log-support-case\/\",\"name\":\"Submit a Support Case - SysFinPro (Pty) Ltd.\",\"isPartOf\":{\"@id\":\"https:\/\/www.sysfinpro.com\/#website\"},\"datePublished\":\"2019-11-18T12:22:30+00:00\",\"dateModified\":\"2025-08-25T09:14:31+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.sysfinpro.com\/index.php\/log-support-case\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.sysfinpro.com\/index.php\/log-support-case\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sysfinpro.com\/index.php\/log-support-case\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.sysfinpro.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Submit a Support Case\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.sysfinpro.com\/#website\",\"url\":\"https:\/\/www.sysfinpro.com\/\",\"name\":\"SysFinPro Solutions\",\"description\":\"Sage ERP and Payroll &amp; 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